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Return Policy

  • You may return any of our products providing they meet the following conditions:

1.)      It is NOT a special order item

2.)      Item has NOT been installed

3.)      Item is in its original box

4.)      Item has all the parts in the box

5.)      The box must be clean (not writing on box–i.e. “upstairs bathroom ” ) 

6.)      Items received less than 90 days ago

 To Make A Return

  • A RMA # (Return Merchandise Authorization Number) may be obtained by calling our Customer Service department at 1-800-373-8987. 
  • A RMA #  is required for all returns.
  • Returns without a RMA# will not be accepted.
  • RMA #’s issued  within 30 days  of delivery will receive Full Refund.
  • RMA #’s issued  30 days after delivery will be subject to a 20% restocking charge
  • RMA #’s are Valid for 30 days from date issued.
  • Items received over  90 days ago CANNOT be Returned (as of 10/1/06)
  • Shipping fees are Non-Refundable
  • Returned shipping fees are at the purchaser’s expense, unless the item being returned is a result of our error.

Exchanges  

            Any exchange will be handled as a RETURN and a NEW ORDER.  Please see return policy for more details.

Damaged Items
            Upon receipt of your order, please carefully inspect the item to ensure it has arrived in satisfactory condition. If a product appears to be damaged please call our customer service department immediately at 1-800-373-8987. Damaged or shorted items will be replaced as long as your claim is made within 48 hours.

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