- Where do the
products ship from?
- Are the products
you sell remanufactured?
- Why are your prices so low?
- Do
you have all the items on your site in stock?
- Can I upgrade to faster
shipping?
- Will I be charged sales
tax?
- Is
my e-mail address going to be given to 3rd parties?
- How much is shipping
going to Cost?
- What is your return policy?
- Do you ship to Canada?
- Are
the products you sell covered under the manufactures warrantee?
- Can
I purchase items not listed on your site?
- Do drains come with
ALL faucets?
- How long will
it take to be delivered?
- Where do the products ship from?
Our products ship from our headquarters
in Albany, New York.
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- Are the products
you sell remanufactured?
Everything we sell is new, first quality
purchased direct from the manufacture.
We do not sell any used or factory seconds.
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- Why are your prices so low?
We skip all the middlemen, which lowers
the prices. We purchase direct from
the manufactures. When you purchase
from a plumber, they buy from a store
that buys from wholesaler who buys
from a distributor who buys from the manufacture.
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- Do
you have all the items on your site
in stock?
One of our goals is to keep all the products
in stock listed on our site. Occasionally
the manufactures will "Back-Order" an
item, which is beyond our control.
We make every effort to make a note on the item
if the item is back ordered for an
extended period of time. If you are not sure about
the stock status, please contact us
at 1-800-373-8987.
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- Can I upgrade to faster
shipping?
In the shopping cart you can choose
the shipping method. UPS Ground, UPS 3DAY,
UPS 2nd Day Air, and UPS Next Day
Air.
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- Will I be charged sales tax?
By law, sales tax is charged only when
we ship to addresses in New York State.
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- Is
my e-mail address going to be given
to 3rd parties?
We will NEVER sell or give your e-mail
address to anyone. We use it solely
for sending a Confirmation, Tracking
number or if there was a problem
with your order.
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- How much is shipping going
to cost?
We use acutely UPS rates. The weight
of the order and zip code are sent
to the UPS web site and it returns
a shipping charge. We do not
make profit on shipping charges.
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- What is your return
policy?
You may return any of our products providing
they meet the following conditions:
- It is
NOT a special order item.
- Item has NOT
been installed.
- Item is in its original
box.
- Item has all the parts in the
box.
- The box must be clean. (not writing
on box-i.e. "upstairs bathroom " )
- Items
received less than 90 days
ago.
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- Do
you ship to Canada?
We do ship to Canada Via UPS. Please
be advised that any order shipped
to Canada will be subject to Duty and UPS
Brokerage Fee. Please call UPS
@ 1-800-pick-ups for details.
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- Are the products you sell
covered on the manufactures warrantee?
All Products we sell are covered
under the manufacture's warrantee. Please
see warrantee card enclosed with
each product.
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- Can I purchase items
not listed on your site?
If you are looking for a product
not listed on our site, but is made by one
of the
manufactures we sell, we should
be able
to get the item for you. (Unless
it is made exclusively retail stores, such
as Home
Depot
or Lowe's)
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- Do drains come with ALL Faucets?
Unless otherwise stated, the only faucets
the have drains included are
bathroom sink faucets. Kitchen, tub, and shower
faucets do not include drains because
of the numerous different kinds
of drains and combinations.
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- How long will it take
to be delivered?
UPS provides all shipping, and
every effort is made to ship on the same
day if order is received by 3:00
EST. Shipping time depends upon your location.
Please see Estimated Delivery
Chart. View Estimated Delivery Schedule
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