Faucet-Warehouse - FAQ - Frequently Asked Questions

Faucet-Warehouse
Free Shipping
Free ground shipping on all orders over $99 learn more

track order | my account | login 
View CartCART - (0) item   
  Questions? Call toll-free (800) 337-8987   Contractor? click here   
Home > FAQ Email this page to a friendEmail  | Print this pagePrint  
  Search
BrandApplicationFinish
  Popular Searches
 
  Frequently Ask Questions
  1. Where do the products ship from?
  2. Are the products you sell remanufactured?
  3. Why are your prices so low?
  4. Do you have all the items on your site in stock?
  5. Can I upgrade to faster shipping?
  6. Will I be charged sales tax?
  7. Is my e-mail address going to be given to 3rd parties?
  8. How much is shipping going to Cost?
  9. What is your return policy?
  10. Do you ship to Canada?
  11. Are the products you sell covered under the manufactures warrantee?
  12. Can I purchase items not listed on your site?
  13. Do drains come with ALL faucets?
  14. How long will it take to be delivered?


  1. Where do the products ship from?
    Our products ship from our headquarters in Albany, New York.
    Back to top

  2. Are the products you sell remanufactured?
    Everything we sell is new, first quality purchased direct from the manufacture. We do not sell any used or factory seconds.
    Back to top

  3. Why are your prices so low?
    We skip all the middlemen, which lowers the prices. We purchase direct from the manufactures. When you purchase from a plumber, they buy from a store that buys from wholesaler who buys from a distributor who buys from the manufacture.
    Back to top

  4. Do you have all the items on your site in stock?
    One of our goals is to keep all the products in stock listed on our site. Occasionally the manufactures will "Back-Order" an item, which is beyond our control. We make every effort to make a note on the item if the item is back ordered for an extended period of time. If you are not sure about the stock status, please contact us at 1-800-373-8987.
    Back to top

  5. Can I upgrade to faster shipping?
    In the shopping cart you can choose the shipping method. UPS Ground, UPS 3DAY, UPS 2nd Day Air, and UPS Next Day Air.
    Back to top

  6. Will I be charged sales tax?
    By law, sales tax is charged only when we ship to addresses in New York State.
    Back to top

  7. Is my e-mail address going to be given to 3rd parties?
    We will NEVER sell or give your e-mail address to anyone. We use it solely for sending a Confirmation, Tracking number or if there was a problem with your order.
    Back to top

  8. How much is shipping going to cost?
    We use acutely UPS rates. The weight of the order and zip code are sent to the UPS web site and it returns a shipping charge. We do not make profit on shipping charges.
    Back to top

  9. What is your return policy?
    You may return any of our products providing they meet the following conditions:
    1. It is NOT a special order item.
    2. Item has NOT been installed.
    3. Item is in its original box.
    4. Item has all the parts in the box.
    5. The box must be clean. (not writing on box-i.e. "upstairs bathroom " )
    6. Items received less than 90 days ago.
      Back to top

  10. Do you ship to Canada?
    We do ship to Canada Via UPS or USPS. Please be advised that any order shipped to Canada via UPS will be subject to Duty and UPS Brokerage Fee. Please call UPS @ 1-800-pick-ups for details.
    Back to top

  11. Are the products you sell covered on the manufactures warrantee?
    All Products we sell are covered under the manufacture's warrantee. Please see warrantee card enclosed with each product.
    Back to top

  12. Can I purchase items not listed on your site?
    If you are looking for a product not listed on our site, but is made by one of the manufactures we sell, we should be able to get the item for you. (Unless it is made exclusively retail stores, such as Home Depot or Lowe's)
    Back to top

  13. Do drains come with ALL Faucets?
    Unless otherwise stated, the only faucets that have drains included are bathroom sink faucets. Kitchen, tub, and shower faucets do not include drains because of the numerous different kinds of drains and combinations.
    Back to top

  14. How long will it take to be delivered?
    UPS provides all shipping, and every effort is made to ship on the same day if order is received by 5:00 EST. Shipping time depends upon your location. Please see Estimated Delivery Chart. View Estimated Delivery Schedule
    Back to top


2009 Circle of Excellence

 

HACKER SAFE certified sites prevent over 99.9% of hacker crime.
About Us | Contact Us | FAQ | Warranty | Testimonials | Return Policy | Blog
BizRate Customer Certified (GOLD) Site PO Box 14833, Albany, NY 12212    Toll-Free 1-800-373-8987 M-F 8am-6pm EST
Copyright 2014 Faucet-Warehouse.com    All Rights Reserved

bbb.org   Credit Cards Official PayPal Seal Bill Me Later  
Accept Credit Cards